Welcome to the Quality, Compliance & Sustainability Newsletter

I am excited to bring you this regular update, offering a clear snapshot of what the Quality team is working on. From maintaining compliance to driving sustainability initiatives, this newsletter will highlight key developments, share insights, and reinforce the core principles of our role within the company.

Our team plays a vital role in ensuring we meet high standards across the board—supporting regulatory requirements, enhancing systems, and helping teams throughout the business deliver with confidence.

Meet the Team

Kinga (Basingstoke) I am your Quality and Compliance Manager, who is always approachable, no matter what. With nearly 3 years’ Quality and Compliance experience within HC21 I am incredibly passionate about ensuring we adhere to all Regulations, Legislations and Accreditations allowing us to offer our Customers the best service they can get. Although based in Basingstoke, you will see me travelling around the business introducing myself to you all, with a warm and welcoming smile. Please do not hesitate to reach out to me with any questions, ideas, or suggestions to keep us at the top of our game! To me, you are all part of the Quality and Compliance Team and I want to introduce you to our new quarterly Newsletter to keep you up to date with everything Compliance.

Debbie (Stonehouse) – A true problem solver and our go-to expert for audits, Debbie brings calm and precision to every step—whether preparing or leading. She has strong insight into capital equipment and service contracts and consistently drives projects to completion – recently securing UKCA certification for a Class I medical device and leading the successful transition to ISO27001:2022. She also oversees BCP and continually looks for ways to improve efficiency.

Lesley (Basingstoke) – With broad experience across Commercial and Customer Service departments, Lesley brings a true 360° understanding of the business. She’s instrumental in coordinating MDR and packaging data and plays a key role in supplier onboarding—ensuring smooth, compliant integration while identifying opportunities to improve cross-functional processes.

Why It Matters: A Closer Look at Our Work

The last two quarters have been particularly busy, with multiple audits and ongoing product recalls keeping us on our toes. Exactly one year ago, Medtronic initiated one of the largest product recall we have ever experienced—a process that, even today, remains far from being resolved. These events highlight just how crucial our work is—and why we want to share more detail around the processes that keep the business running smoothly and safely.

As much as I’d love to cover every aspect of our work, this issue will focus on three key areas to give you a clearer insight into the impact and importance of what we do. We encourage you to explore our latest articles on:

• Audits – How we prepare, what they mean for the business, and why getting them right protects our reputation and market access.
• FSNs & Recalls – What happens when things go wrong, how we manage the risk, and why quick, effective action is critical.
• Sustainability – A key priority for both the UK government and our customers. To stay competitive, our efforts can’t just meet expectations—they need to exceed them. Sustainability is not a trend; it’s a strategic imperative, and quality has a major role to play.

These articles offer valuable insight into the ‘why’ behind our daily work—and how it contributes to the company’s long-term success.

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