Warranty & After Sales Medical

  • Warranty & After Sales Medical

Warranty & After Sales Medical

The HC21 Acute Service Team provide a full Warranty and After Sales Service on all Medical Devices distributed (either sold or on loan).

Our highly experienced Engineers undertake full Manufacturer Training on all products and are recertified regularly.  HC21 offers a comprehensive range of services including Installation, Operational Advice, Essential Upgrades, Corrective Maintenance, Repair and Breakdown Support and Annual/Biannual PM Service Contracts and Calibration designed to maintain the optimal performance of each device.

All work is completed in line with Manufacturer Approved Procedures and only OEM parts are used. Our continual aim is to minimise downtime for the customer, including the provision of loan equipment if required.

We use our Asset Management System, AssetTrak, to track and trace each process/movement that occurs to each Device and a full Service/Repair Report is furnished to the customer every time a device is seen by the Engineering Team. Electrical Safety Tests conducted in line with IEC 60601 are completed as required.  All test equipment used by the Team is maintained and calibrated to the required standards annually and calibration certificates can be provided if requested.

Speak to a dedicated member of staff

to discuss possible Warranty & After Sales solutions at your facility
Contact
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.